Cancellation/Policies

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• All appointments require a deposit to book

• Clients will receive an appointment reminder email 48 hours and text 36 hours before the appointment time.

• Please plan to arrive 5-10 minutes early.

• When you arrive, you can either utilize the free street parking or the one (1) visitor parking spot in the lot. Please give us a call or text at (267) 831-4800 so that you may be let into the building.

• Please give us a call if you are running late. Any clients arriving more than 15 minutes after their set start time will either have to reschedule or accept a shortened session at full price.

• Appointments canceled more than 24 hours in advance will be fully refunded.

• Appointments canceled with less than 24 hours notice will result in a lose of your deposit.

• Rescheduled appointments with less than 24 hours notice may still be subject to a lose of your  deposit if the appointment is to be canceled after the rescheduling.

• All NO SHOW appointments (client has not arrived or contacted us about late arrival after the first 25 minutes of their session start time) will be charged the remaining amount and you will have to book and pay for a new appointment. If payment can’t be retrieved, you will be required  to pay previous balance before being able to schedule a new appointment. If another NO SHOW occurs, client(s) will be banned from future bookings.

• We DO NOT offer any sexual services nor are clients permitted to request or engage in any sexual acts in regards to the therapist or themselves while on the premises. Those trying to elicit and/or engage in such acts will be asked to leave and be banned from future bookings without a refund.

 Have you had a fever in the last 24 hours of 100°F or above?

• Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
• Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has Coronavirus-type symptoms?

If you replied 'yes' to any of these questions, please contact us to reschedule your appointment without penalty.